Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all orders and payments made through the Zibbi mobile application ("App"), owned and operated by Aystera Software Solutions LLP ("Aystera", "we", "us"). All payments on Zibbi are processed through our payment gateway partner. This Policy forms part of, and should be read together with, our Terms & Conditions.

Zibbi currently offers food pre-ordering for pickup from university foodcourts. This is the only live, transactable service at this time. The sections below apply specifically to food orders.

1. Food Orders — Cancellation by Student

• You may cancel a food order only before it is accepted by the vendor.
• If you cancel before vendor acceptance, applicable cancellation charges will be deducted from your payment. These charges consist of:

- Payment gateway charges incurred on the transaction, and - A platform inconvenience fee.

• The remaining amount, after deducting the above charges, will be refunded to your original payment method.
• Once an order has been accepted by the vendor, it cannot be cancelled by the student. All accepted orders must be completed and picked up.

2. Food Orders — Cancellation or Rejection by Vendor

• If the vendor rejects an order (i.e., does not accept it), the full amount paid will be refunded to you. No charges will be deducted in this case.
• If the vendor cancels an order after having accepted it, the full amount paid will be refunded to you. No charges will be deducted in this case; any resulting payment gateway or platform charges will be borne by Aystera and/or the vendor, not the student.

3. Refund Method and Timeline

• All eligible refunds are processed automatically through our payment gateway partner to your original payment method.
• Refunds are subject to our payment gateway partner's processing timelines and your bank/payment provider's processing time, which may take several business days to reflect.
• No cash refunds or manual refund requests are required for standard cancellations covered under this Policy; refunds are triggered automatically based on order status.

4. Disputed or Failed Transactions

If a payment is deducted but the order does not reflect correctly in the App, or a refund is not received within a reasonable time, contact our support team at contact@aystera.com with your order details for resolution.

5. Salon Appointments (Coming Soon)

Salon appointment booking is currently under development and not yet live on Zibbi. Cancellation charges will apply to salon appointment bookings once launched; the specific cancellation policy and charge structure will be published in the App and communicated to users prior to this feature going live.

6. Events (Coming Soon)

Event registration (paid and unpaid) is currently under development and not yet live on Zibbi. A separate refund and cancellation policy for paid event registrations will be published prior to this feature going live.

7. Changes to This Policy

Aystera may update this Refund & Cancellation Policy as new features (such as salon bookings and event registrations) are launched, or as our cancellation charge structure evolves. The updated Policy will be made available in the App, and continued use of Zibbi after such updates constitutes acceptance.

8. Contact Us

For questions or concerns regarding cancellations, refunds, or payments, contact:

Aystera Software Solutions LLP Block No A-20, 2, Manokamna Society 1, Ayodhya Twp, Tarsali, Vadodara, Gujarat 390009 Email: contact@aystera.com